What is Boomplay?
Boomplay is lifestyle and entertainment app with a focus on music. With Boomplay, you're able to download and listen to your favourite songs and watch videos on the go.
How can I get the application?
How does the Boomplay app work?
The Boomplay app lets you Stream, Download and Share Music & Videos of your favourite artists from a huge library of unlimited music and video content using your mobile data or WiFi. There is also a Buzz section for entertainment news.
You can also create a public playlist of your favourite music, listen to other users public playlists and celebrity playlists.
What is the difference between Streaming, Download and Save for Offline Play?
Streaming is when you listen to music/videos on Boomplay using your internet connection.
Download is when you pay to own the music/videos, which are then saved on your phone or memory card. These can be transferred to other devices.
Save for Offline Play is similar to Download but is only possible with an active subscription. Music/Videos saved for offline play cannot be transferred to other devices and can only be listened to for the period of your subscription.
What services are available within the app?
Services available within the app are streaming, downloads, pre-order, live radio (Nigeria, Kenya, Tanzania, Ghana, Mali, Egypt, Cameroon, Senegal, Guinea, Uganda, Rwanda and Zambia), comments, follow, share, daily lucky draw, timer etc.
How can I pay for music/videos?
Coins are used to purchase music/videos from the app and subscribe for any premium plans. You can recharge your Coins by:
1. Phone Credit (Nigeria, Kenya, Tanzania & Ghana)
2. Airtime: Nigeria (MTN, Etisalat & Airtel), Ethiopia & Kenya
3. Paga: (Visa, Master & Verve cards) Nigeria only
4. PesaPal (Kenya & Tanzania)
5. Play the Daily Lucky Draw to win free Coins.
Please note that 1 Coin is equivalent to 1 unit of your local currency.
How do I discover new music through the application?
You can discover new music right from the 'Discover' page using any of the menus provided: Slides, Trending, Charts, New Releases, Albums, Artists and Genres. You can also use the 'Search' menu with artist names, track and album names.
What Video Formats does Boomplay support?
We support the following video formats mp4, 3gp, mov, avi, mkv & webm.
How can I create an account on the app?
Simply open the application, tap on 'Menu' in the top left corner, tap the 'Log in' icon and then 'New Here? Sign up' to create your account. You can also create an account with Facebook, Twitter or Google.
My app is no longer working?
Ensure your device is connected to the internet and that you have the latest version of the application. Confirm this by navigating to 'Settings' - 'Update' on the app. Also ensure the app permissions are granted, navigate to Settings-Apps-Boomplay-Permissions. If your app is still not working after doing all these, please send a message to email@example.com.Our staff will follow up accordingly.
Forgot my password?
It's easy. Navigate to the 'Log in' page on the application, tap 'Forgot Password?' enter your registered phone number and tap 'Get Code', you will receive a verification code via SMS which you can use to log in again and then change your password.
Where do I find my downloaded music/videos?
Navigate to 'Library'. You will find all your downloaded music/videos grouped in different folders such as Songs, Albums, Artists & Videos. All other music/videos on your memory or SD card will be automatically synchronized to their respective folders.
Can I transfer or share music/videos bought from the app?
All content (Music/Videos) bought from the app are stored on your phone's memory or SD card so you can transfer to your other devices if you so desire.
Also, all the music on your phone will be automatically synchronized unto the app thereby making Boomplay your default music player.
Why having a Verified account?
Having a verified account means that Boomplay has confirmed the authenticity of the account. A "Verified" badge will appear next to the account's profile picture once it's verified.
Verified accounts are available to individuals like public figures, celebrities, BoomBuddies that have many followers and have attained popularity on the app, organizations like well-known brands. This is to ensure that Boomplay users can easily find the authentic people and brands they want to follow.
What type of accounts can be verified?
Including but not limited to popular BoomBuddies, public figures, artists, actors, actresses, DJs, producers, record labels, TV channels, Radio stations.
How to get your account verified?
If you meet the above requirements and would like to make a verification request, please send an email to firstname.lastname@example.org
What is BoomBuddy?
A BoomBuddy is anyone who has signed up on Boomplay and actively uses Boomplay as their source for music & entertainment.
What is coupon?
A coupon is a number that can be redeemed for a financial discount on downloads and subscription. It can also be converted to Boom coins.
How can I exchange from Coupons to Coins?
You can exchange your coupon to coins by navigating to Menu – Profile – Coupons, then tap on your preferred figure. Ensure you have enough coupons to exchange for the selected coin value.
How can I upload lyrics?
To upload lyrics, expand the music player menu while playing the track you want to update, swipe right, tap 'Add Lyrics' and follow the prompts.
Please note that the lyrics will be approved by admin.
What is pre-order and how it works?
A Pre-order is an order placed for an album/single or video, which has not yet been released officially. Once it has been released, users will get a notification to download the content.
I am an artist, how do I get my music on the platform?
Please email email@example.com
Alternatively, come down to our office at
Nigeria: 2A Isaac John Str, GRA, Ikeja. Lagos State.
Kenya: 4th Floor, Cardinal Otunga Plaza, Cardinal Otunga road, Nairobi.
Tanzania: 11th Floor, China Plaza, Uhuru Street, Dar es Salaam.