Ratchet+Wrench Radio
The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success....more
Ratchet+Wrench
All Episodes (152)
From new to old
From new to old
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1. Turning Comebacks Into Opportunities
May 01,2024 19:54 -
2. Meeting the Automotive Aftermarket's Most Pressing Needs
Apr 24,2024 23:11 -
4. Achieving Clarity Through Failure
Apr 10,2024 36:39 -
6. How to Hire Faster (and Retain Longer)
Mar 27,2024 26:58 -
7. Strong Shop Culture Begins with Onboarding
Mar 13,2024 30:02 -
9. Getting Naked to Get Clarity
Feb 28,2024 34:55 -
11. Opening the Lines of Communication (Replay)
Feb 14,2024 21:23 -
12. Success Tips for Auto Repair Shop Coaches
Feb 07,2024 29:39 -
14. The Small Shop Success of Walker's Garage
Jan 24,2024 29:58 -
16. Getting a Direct Hit with Direct Mail
Jan 10,2024 41:17 -
17. Talking Shop: Tech One Automotive
Jan 02,2024 26:21 -
20. How to Create a Learning Environment within the Shop | Jeff Furrow
Dec 12,2023 44:50 -
21. Not Your Everyday Auto Repair Shop | Mike & Susan Henn
Dec 05,2023 29:47 -
22. Believe in Yourself and Stay the Course | Rachel Spencer
Nov 28,2023 27:38 -
24. Talking Shop: Dave’s Pro Auto Service | Stephannie Maneval
Nov 14,2023 16:27 -
25. How to Vet, Hire and Retain Your Technicians | Doug Grills
Nov 07,2023 34:16 -
27. Keys to Customer Retention and Higher Car Count | Connor Tracy
Oct 24,2023 45:40 -
28. Marketing is About Getting More Customers | Ryan Burton
Oct 17,2023 36:06 -
29. Creating a Brand Customers Will Love | Taran Sodhi
Oct 10,2023 41:32 -
30. 8 Reasons Why Techs Quit Auto Repair Shops | Chris Lawson
Oct 03,2023 40:28 -
31. Why One Size Doesn’t Fit All | Joe Marconi
Sep 26,2023 29:42 -
33. 2023 RWMC Speaker Series | Meet Lucas Underwood
Sep 18,2023 23:50 -
34. 2023 RWMC Speaker Series | Meet Darrin Barney
Sep 14,2023 13:30 -
35. 2023 RWMC Speaker Series | Meet Phil Carpenter
Sep 13,2023 14:59 -
36. Giving a Voice to Everyone in the Industry | Tara Topel
Sep 12,2023 34:13 -
37. 2023 RWMC Speaker Series | Meet Lauralee Schmidt
Sep 08,2023 11:21 -
38. How I Lead to Get The Best From My Team | J.J Mont
Sep 05,2023 33:02 -
39. 2023 RWMC Speaker Series | Meet Chris Knuth
Aug 31,2023 15:26 -
40. Placing Excellent Above Satisfaction | Anthony Bodine
Aug 29,2023 34:47 -
41. Is Your Bottom Line an Afterthought? | Murray Voth
Aug 22,2023 34:41 -
43. Securing Your Shop’s Data | Sunil Patel
Aug 15,2023 14:27 -
44. Optimizing Your Website for Success | Tony Mercury
Aug 08,2023 22:25 -
46. How I Created My Shop’s Brand Story and Vision | Rob Choisser
Jul 25,2023 47:43 -
47. How I Became a Million-Dollar Service Advisor | Chelsea McDonald
Jul 18,2023 31:40 -
48. The Interesting History of Kenwood Tire & Auto | Spencer Carruthers
Jul 11,2023 29:53 -
49. How Branded Merchandise Helps Our Shop | Susan McGrath
Jul 04,2023 15:10 -
50. Why I Hired a Coach (and Why You Should, Too) | Kevin Oswald
Jun 27,2023 25:30 -
51. Can Shopgenie Change How Shops Do Business? | Kieran O’Brien
Jun 20,2023 21:14 -
53. Why I Invested in an EV Charger | Matt Lofton
Jun 06,2023 14:55 -
54. Developing Rock Star Service Advisors | Jeremy O’Neal
May 30,2023 49:38 -
56. How I Built and Operate Hailey Auto Clinic | Alex Dunn
May 16,2023 22:52 -
60. Podcast: The Life of Shop Owners w/ Joe Marconi
Apr 18,2023 26:24 -
64. Podcast: 2023 Best Workplaces: Curt’s Auto Repair
Mar 21,2023 19:47 -
65. Podcast: 2023 Best Workplaces: SimplyTRUE Auto Group
Mar 14,2023 29:18 -
66. Rissy Sutherland on Her Past, Her Passion and Her Pursuits
Mar 07,2023 45:29 -
68. Talking Shop with Jeff Beck of Beck’s Garage
Feb 21,2023 26:26 -
69. Podcast: Mango Automotive’s National Growth Plan (w/ Jesse Jackson)
Feb 14,2023 18:22 -
72. Podcast: Ratchet+Wrench Management Conference Announcement
Jan 24,2023 03:41 -
73. How to Recession-Proof Your Shop (with Brad Fink)
Jan 10,2023 21:22 -
74. How to Approach Electrification (with Chris Salvo)
Jan 03,2023 13:14 -
75. What Techs Want in a Shop (w/ Jimmy Alauria)
Dec 27,2022 31:05 -
76. Write Ads That Make Technicians Respond (with Chris Lawson)
Dec 13,2022 24:31 -
77. How Honest Wrenches Built a Winning Culture (with Travis Troy)
Dec 06,2022 27:27 -
79. What’s Your Mission? (w/ Chris Cloutier)
Nov 22,2022 36:51 -
80. Can APAC ATI Solve the Auto Technician Shortage? (w/ Chris Knuth)
Nov 15,2022 23:43 -
82. AAPEX Bonus: Lauren Beaulieu of Advance Professional
Nov 03,2022 07:53 -
84. What Is ADAPT Anyway? (w/ Hanna Bubser)
Oct 25,2022 13:51 -
85. From Technician to Owner (w/ Daniel Gonzalez)
Oct 19,2022 30:24 -
86. Podcast: How to Get Media Coverage for Your Shop (w/ Mickie Kennedy)
Oct 04,2022 23:58 -
87. Bonus: California & The Future of the Aftermarket
Sep 28,2022 11:59 -
88. Today’s Class Trains Techs Using an App (w/ David Boyes)
Sep 27,2022 25:59 -
89. How Carolyn Coquillette Built Shop-Ware
Sep 20,2022 32:46 -
90. How to Get Your Team Talking w/ Deanna Baumgardner
Sep 13,2022 18:24 -
91. Identifying Shop Inefficiencies w/ Alex Bunkers
Sep 06,2022 21:27 -
92. Rural Shops: Jennifer & Tony Ringham of Precision Imports
Aug 31,2022 43:06 -
93. How to Overcome the Technician Shortage (w/ Cecil Bullard)
Aug 16,2022 47:34 -
94. Setting Future Techs Up for EV Success
Aug 09,2022 23:33 -
95. Preparing Your Shop for EVs & ADAS (w/ Ben Johnson)
Aug 02,2022 29:26 -
97. Right to Repair Decision Could Be Coming Soon
Jun 28,2022 14:47 -
99. How to Level Up Your Service Writer (w/ Guy Roberts)
Jun 07,2022 26:55 -
101. Staying on Brand (w/ Aaron Stokes)
May 10,2022 38:23 -
103. How Sunil Patel Built Tekmetric
Apr 26,2022 23:57 -
104. Growing Through Car Count (w/ Aaron Stokes)
Apr 12,2022 38:10 -
105. Increase Your Productivity by Saying ’No’
Apr 05,2022 29:05 -
109. The Next Generation of Shop Leaders
Mar 08,2022 34:25 -
110. How an EV Repair Program is Succeeding at a Maine College
Mar 01,2022 13:38 -
111. Employee Retention Begins with Culture
Feb 15,2022 17:09 -
112. Exit Strategies and Succession Planning
Feb 07,2022 32:55 -
113. Understanding EV Fire Risks
Feb 01,2022 13:23 -
114. Jiffy Lube Rolls Out EV Services
Jan 25,2022 15:16 -
115. The Keys to Confronting Conflict
Jan 18,2022 28:13 -
117. How to Woo Customers, Protect Your Business and Nail New Hires
Jan 11,2022 27:58 -
118. The Struggles that Shop Owners Face
Jan 04,2022 23:08 -
119. Productive Vendor Relationships
Dec 28,2021 25:25 -
120. Podcast: Make Telematics Work for Your Shop
Dec 21,2021 16:56 -
121. Taking Advantage of the Holiday
Dec 14,2021 20:51 -
123. Why You Struggle to Hire
Nov 30,2021 26:59 -
124. Integrating Technology in Auto Repair
Nov 23,2021 10:26 -
125. ADAPT Automotive Technology Summit Preview
Nov 16,2021 16:57 -
126. The Benefit to Hiring Veterans
Nov 09,2021 25:38 -
127. How to Build a Culture
Oct 26,2021 11:17 -
128. Becoming a Manager
Oct 19,2021 12:23 -
129. Making Sense of Marketing
Oct 13,2021 13:18 -
130. Finding Your Balance
Oct 05,2021 16:23 -
133. Podcast: All-Star Award Runner Up Jeffrey Roy
Sep 21,2021 09:59 -
134. Podcast: All-Star Award Runner Up Lucas Underwood
Sep 14,2021 12:56 -
135. Ratchet+Wrench All-Star Award Winner Matt Lachowitzer
Sep 07,2021 16:57 -
136. What Makes a Bad Customer Experience?
Aug 31,2021 21:50 -
137. How to Deliver Bad Customer News
Aug 24,2021 13:03 -
138. How to Tap the MSO Mindset
Aug 17,2021 15:52 -
139. Part 2: Maximizing Work Opportunity
Aug 10,2021 12:09 -
140. Can Trust Outweigh A Bad Customer Experience?
Aug 03,2021 15:29 -
141. How to Talk Price with Transparency
Jul 27,2021 14:09 -
142. Why Customers Return to a Bad Shop Experience
Jul 20,2021 15:53 -
143. Maximizing Work Opportunity
Jul 13,2021 15:50 -
144. How to Approach Sudden Growth
Jul 06,2021 07:33 -
145. How to Build Your Best Legal Line of Defense
Jun 29,2021 22:56 -
146. When Do You Really Need to Prepare For Electric Vehicles?
Jun 22,2021 14:27 -
147. How to Gain Ground With LinkedIn
Jun 15,2021 21:24 -
148. Why Consumers Avoid Repair Shops
Jun 08,2021 12:54 -
149. Your Field Guide to Hiring and Firing
Jun 01,2021 15:12 -
150. Your Guide to Social Media Marketing Dos and Don’ts
May 25,2021 13:50 -
151. Keeping Ahead of Today’s Tech Shortage
May 18,2021 11:59 -
152. The Making Of A Mobile Repair Business
May 11,2021 20:38
Ratchet+Wrench Radio
The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.
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