The Long-Term Costs of Poor Quality & Reliability (feat. Clive Greenwood & Andrew Amirnovin)

Renaud is joined this week by two guests who both have decades of industry experience each: Sofeast's head of New Product Development, Andrew Amirnovin who has a background in electrical engineering and a keen focus on product reliability, and Clive Greenwood a quality consultant at WWMG associates who is a Six Sigma Black Belt and has a special focus on medical devices and product compliance.

They'll be discussing the long-term costs of poor product quality and reliability, including some real product examples you've probably heard of, the negative effects of poor reliability and quality products hitting the market, how to prevent those issues when developing & making a product, and how to prevent those issues when building a quality management system.

00:00 - Greetings & today's topic

01:16 - Clive & Andrew introductions and industry experience

03:59 - Some real-life examples of products that suffered from bad quality and reliability

11:17 - People often focus on quality, but not reliability. A mistake?

17:28 - How to make a reliable product and prevent quality & reliability issues?

27:27 - Where do design engineers go wrong?

34:34 - Compliance standards

37:22 - A list of typical costs of poor quality once a bad product hits the field

39:39 - The example of a defective toy and how it affected the brand

42:47 - The relationship between the design and quality & reliability teams

47:45 - Process risk analysis

50:51 - The 8D corrective action process

55:26 - Summary and conclusion

• What’s The Cost Of Quality? [Podcast]
• How To Drive Your Chinese Suppliers To Improve Reliability
• Your Cost of Poor Quality Is Higher Than You Think
• How Bad Product Design Leads to Many Quality Issues
• Sofeast product engineering solutions to help you develop a reliable and good quality product
• Sofeast QA solutions for inspecting products and assuring compliance

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